Invitation to “Tea For Two – Time Out For Supervision” training 18 & 19/02/2016

Tea For Two – Time Out For Supervision is one of our training courses in 2016 with the aim of equipping those in with supervisory responsibilities a 2-pronged approach to improve employee performance at the workplace.

(The Supervision relationship is one that is between a senior representative and a junior representative of an organization. The context of this relationship is work-based and the purpose of this relationship is to ensure ethical and professional conduct and quality care is given to the organization’s clientele.)


(Collected photo)


Time: 8:30 AM – 5:00 PM (1.5 hour for break)

Date: 18th & 19th February 2016

Venue: Tea Talk Café, No. 9, Blk. 1G, Trung Yen 6 Str., Cau Giay Dist., Hanoi (opposite to No. 91, Trung Kinh Str.)

Language: English and Vietnamese


The different functions of supervision;

– Able to identify 2 distinct problems that slow down work processes;

– Identify and practice 2 key communication approaches to handle either problem;

– Have a clear strategy to improve staff performance.


Time Contents Goals
8:30 – 8:45 AM Check-in
8:45 – 10:15 AM Introductions:

– Who am I?

– What is my role?

Introductions and

setting expectations


10:15 – 10:30 AM Short break
10:30 – 12:00 Noon Understanding supervision:

– What is supervision?

– Purpose of supervision;

– Blocks to supervision;

– Looking for common ground.

Exploring the relationship between:

– Teacher and student;

– Appraiser and employee.

12:00 Noon – 1:30 PM Lunch break  
1:30 – 3:00 PM Identifying problems in supervision:

– Competency;

– Confidence;

– Communication;

– Counseling.

Separating problem from solution.
3:00 – 3:15 PM Short break
3:15 – 5:00 PM Understanding resistance:

– Empathizing with the supervisee;

– Asserting supervisor’s needs.

Separating empathy from assertiveness.
8:30 – 8:45 AM Check-in
8:45 – 10:15 AM Communication:

Assertive listening;


Learning reflective listening (when the supervisee owns the problem – when supervisee has to be supported).
10:15 – 10:30 AM Short break
10:30 – 12:00 Noon Communication:

I message.

Framing “I message”:

When the supervisor requires supervisee to improve the performance.

12:00 Noon – 1:30 PM Lunch break
1:30 – 3:00 PM Problem solving:

Negotiating for win-win.

Agree to have a win-win outcome:

– Identify the problem – competency or confidence;

– State the desired outcome;

– I wish, you wish;

– Brain storm for solutions;

– Decide on plan of action;

– Agree on a review plan.

3:00 – 3:15 PM Short break
3:15 – 5:00 PM Closing Review and Feedback


Mrs. Lynette Yeo

Lynette received her B.A. in Social Work and Sociology in 1977 and worked with the then Ministry of Social Affairs. She made a switch after 2 years to work in the commercial sector specializing in Qualitative commercial market research. In 1992, she returned to the Social Work sector in a variety of capacities which included:

– Direct clinical work of case management in social service agencies;

– Public education on family relationships and engagement;

– Management of a social service agency and professional association;

– Clinical supervision to interns as well as experienced social workers from various social service agencies and medical social work settings;

– Lecturer at polytechnics and University for modules relating to human life span development, personal self-awareness and clinical counseling theories;

– Lecturer at SIM (Professional Development) on Improving Employee Performance for organizations.

– Her last contractual employment was with the Family Court as a Court counselor for divorce and family violence issues.

She also has an established private practice since 1993, through which she specializes in providing psychotherapy services to clients who present with personal as well as family and relationship problems.  Her training in Masters in Counseling, Satir Family Therapy, Play Therapy and trauma informed therapeutic practices has well equipped her for this.

She also provides supervision for social service practitioners and was involved in a Singapore Association of Social Workers (SASW) supervision training course during her tenure as the Executive Director in 2007-2009.

Besides the core trainers, there are other specialists attending classes as facilitators.


– Social workers at non-governmental or non-profit organizations;

– Social work lecturers.


Interested individuals please fill in the application form in this link:

  • Deadline: 29th January 2016
  • Announcement of selection: will be noticed in 30th & 31st January 2016
  • Tuition: 500.000 dong/person (including class materials and tea break)
  • Time for payment: 1st – 5th January 2016
  • Method of payment:

– In cash at Tea Talk Café: 9:00 AM – 6:00 PM, 1st – 5th January 2016;

– By bank transfer:


+ Bank Number: 22010000592607

+ Bank name: BIDV – Thang Long Branch

+ Reason for payment: Supervision Training_Full Name

Deadline (for both methods): 5th January 2016

Note: If your organization wants to conduct this program for staff only, please contact us for more information.


Hotline: 04 3 783 6230 or 0943 201 219 (Ms. Phuong Luong)



Also available in: Vietnamese

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